Readiness & Training

About

Fishing floats hanging on wall; Provincetown, MA

The Program recognizes the need for change management including communication, readiness, training and support. We have made a conscious effort to incorporate change management from the very beginning of the project.

What is Change Management?

Change management is the application of a structured process and set of tools for leading the people side of change to achieve a desired outcome. This provides a coherent approach for supporting people in the organization and helping them move from the current state to the future state.

Change Management Best Practices

Mobilize active and visible sponsorship
Dedicate change management resources
Apply a structured change management approach
Engage with front-line employees
Communicate frequently and openly
Engage and integrate with project management
Engage with and support managers

Accessibility

The Program is committed to the Accessibility of the solution, communications and training. We have made a conscious effort to engage with enterprise-wide partners from the very beginning of the project.

Accessibility Requirements

Compliance with Section 508 of the Federal Rehabilitation Act, the World Wide Web Consortium’s Web Content Authoring Guidelines, v.2, level AA (WCAG2 Standards)
Required collaboration with the Commonwealth and third-party testers to test accessibility and usability and to mitigate findings during the project
Provide Voluntary Product Accessibility Test (VPAT) or other accessibility testing results for the solution

Program Collaboration

Continued engagement with all disability support agencies to provide feedback through development and implementation
Collaborate with agencies to assess and prioritize problems
In addition to third-party testing, continue to coordinate with agencies for “real-world” testing