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Point of Contact Update (July 2, 2020)

POC Role Overview

You have been designated as the Agency Point of Contact (POC) for your department. You are a critical to the success of the BEST Program Team! As you are hopefully aware, the Commonwealth of Massachusetts is undertaking the Business Enterprise System Transformation (BEST) Program;  a multi-year effort to implement a comprehensive transformation of the policies, processes, and systems that support the financial and human resource operations across all 150+ agencies and entities within the Commonwealth’s state governmental operations. The sponsors of this Program are the Executive Office for Administration and Finance, the Office of the Comptroller of the Commonwealth and the Executive Office of Technology Services and Security. The Program will transform business operations, modernize technology, and fortify the security of core systems that support our financial and administrative transactions. The Program is committed to working with state agencies and staff to seek input and recommendations for the new solution and to keeping you informed about key events and tasks. To that end, we asked each Agency Head to provide two key points of contact (POCs) for two-way communications with the project:

  • Agency Point of Contact (POC) for communications, coordination of meetings, information dissemination and on-going feedback. This POC would be cc’d on any communications sent to the Technical POC or other agency staff working with the project.

  • Agency Technical Point of Contact (TPOC) for coordination of input on items such as your agency’s software applications and interfaced data, other data exchanges, business intelligence/analytics and reporting needs, impacts on agency systems, operational protocols, and security concerns.

If your agency needs to make any changes to your designee for POC or TPOC, the Program asks that someone from Agency Leadership please provide the person’s name, title, email address, telephone # and POC designation (Agency POC or Agency Technical POC) in an email to:

Event Reminder

All Agency Points of Contact have been invited to a POC Kickoff meeting on Tuesday, July 14 at 10:00 am. We look forward to connecting with you then!

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