Program goals will be further defined as we work with representatives of the user community. Important goals that we have currently identified include:

• Implement business process improvements: Updates and standardization when feasible across Commonwealth entities

• Eliminate redundancy: Eliminate administrative activities and systems that are duplicative, require redundant keying, complicate reconciliation of separate systems and are based on manual and paper-based processes

• Ensure transparency and compliance: Overall transparency of data and compliance with appropriate requirements regarding security, protection of privacy, and management of risk

• Enable efficient business practices: Evolve the Commonwealth to more efficiently conduct business with its employees, contractors and services providers through the expansion of self-service options

• Provide technology and tools: Offer agencies’ business users with the necessary technology, tools, and training to enable them to access the data they require to meet their daily business needs on a real-time basis.